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What is the “Cloud”?

It’s a common term, but many business owners don’t know what it means. The “Cloud” is here to stay, and it’s important that you understand what we mean when we say something lives in “the cloud”.

It used to be common for businesses to buy servers and install them at their office to host their email, store their files, serve their website, and run their business. When there were black boxes in the corner making noise and using electricity, it was easy to understand that the email, files, or websites “lived” inside that box. It didn’t take much imagination to comprehend that your computer was reaching out over the short network cable and talking to the black box in the corner every time you checked your email or saved a file from your desk.

With the proliferation of the Internet, the black boxes in the corners of our offices are gone, many replaced with only a connection to the Internet. We no longer buy and setup servers to handle our office technology needs. Instead we use services that are built and managed by companies with vast expertise in the field of centralized hosting of these services. We can no longer touch, feel, or even see the physical machines that perform the business critical functions that used to live inside the black boxes in the corners of our offices.

If we no longer keep servers in our offices, then where, exactly, do our emails, files, and websites live?

I’m sure you’ve heard it said that many business-critical functions have moved to the cloud. That’s true, but I want to explain a little more detail about that.

When someone says something is in “the cloud”, it’s all a matter of perspective. From the consumer’s perspective, “the cloud” simply means a server that’s somewhere in the Internet, and the consumer doesn’t have any visibility into the actual physical location of that server.

If you have a Facebook account, for instance, your perspective is that all of your posts and pictures are in “the cloud”. From the perspective of an engineer who works for Facebook, though, your pictures are likely stored on a hard drive inside a server mounted in a rack of servers located in an air conditioned data center with thousands of other servers. A Facebook engineer would know exactly where the server is located, and could even walk to the server and point to it and tell you “your picture is stored right here”. From your perspective as a user, though, your pictures are just “out there”, somewhere. You’ve relinquished the control and responsibility of storing the pictures yourself (even though you may keep copies of them), and you’ve entrusted the smart engineers at Facebook to store your data and keep it safe for you.

So what does that mean for business?

When a business decides to move some (or all) technology to “the cloud”, it’s usually motivated by costs or performance. By trusting experts to store data and keep it safe, a business owner no longer has to worry about physical server security, power failures, data security, backups, etc. As long as you have an Internet connection, you’ll be able to get to your data.

Obviously, you want to know that your data is safe and secure, and that only comes from working with a reputable, trustworthy partner to host and support these services.

If you’d like to take advantage of the cloud and your company is located in or around La Habra, Brea, Fullerton, Anaheim, Yorba Linda, Placentia, or Buena Park, CA, give us a call! Our team of cloud experts would love to help your business take advantage of the performance, security, reliability, and cost savings found in the cloud.

Still running Office 2003? Your business’ security depends on you upgrading … soon.

If your business is still running Microsoft Office 2003 it is getting very close to the time when you will want to upgrade. Many Windows users over the years have been reluctant to give up their version of Office 2003 because it is lacking many of the sluggish qualities found in other Office releases, namely Office 2007. Fortunately, Office 2010 has overcome these qualities, and is a great platform.

But another main reason why you may want to start looking at an upgrade is that Microsoft has announced that they will no longer be supporting the 2003 version of their popular office suite of programs after April of 2014. There is no need to worry though if your business is a supporter of Microsoft Office products and you do not want to switch to something entirely different.

In 2002 the Microsoft corporation implemented their support lifecycle policy based on feedback from their customers. What this simply means is that any given product in their arsenal will receive a maximum of 10 years total support. The reasoning for this is simply so that newer products are updated regularly while the older ones are allowed to retire to make way for the new technology.

Microsoft has determined through their data that an average enterprise migration from an older product to the newer one can take anywhere from 18 to 32 months. This means that if your company has not yet started the migration process you may be behind, and will want to get going as soon as possible.

Why Do I Need To Upgrade Office 2003?

One of the major concerns is that the older version of Microsoft Office will no longer receive any security updates. Any issue with security within an organization will not be able to be addressed because there will not be any type of continued support available for the older office suite.

In order to keep up-to-date and relevant with your office applications Rezitech Inc. can figure out a custom plan for you and your organization to migrate to newer versions of Office that will continue to be supported for several years to come. Our knowledge in complete I.T. solutions and our commitment to make transitions for our customers be a flawless as possible means that your journey toward staying current will be one that is hassle free.

Rezitech will work closely with you to ensure that the overall objectives of your organization are met so that after your migration is complete you will be in the best possible shape to continue functioning not only at the level you were previously, but even better.

To find out more about how Rezitech can help your organization step forward into the future with new technologies that are supported and updated on a regular basis, contact us and let us help you get rid of the headache that can often times come with a company wide software migration.

How Does Blogging Help Your Business Grow?

Any business owner knows that the secret to success is customers. Without the customer, there is simply no business to conduct. With the advent of the internet and with so many people turning to their computers to find out information about a company they wish to do business with, it is becoming increasingly beneficial for businesses to start blogging to help themselves grow upward.

But what exactly is blogging for business, and how can you do it right? Many business owners erroneously think that in order to be a successful blogger they must spend countless hours writing about only the services they provide, with heightened emphasis on selling more goods.

While there is nothing inherently wrong with that approach, it can sometimes miss the mark. What is important is that the business is active in their community and showing their patrons that they care about them and their welfare more than just making the next sale.

How Does Blogging Help My Business?

Very simply put, blogging has the ability to help you find more customers online. You can write informative and helpful articles to your existing and prospective customers that will truly give them value. As a product of that, your business website will gain added traction in the search engines, thereby helping you to attract more new customers.

Search engines such as Google can reward websites with updated content and may place said content higher in their search rankings. In addition, if that content is highly relevant to the customers who are searching for it, the reward will come in the form of new customers for many years to come.

Blogging for business does not have to be difficult. If you can provide your community with helpful and interesting content on your website they will thank you for it with their continued support. So the write up that is non-promotional and helpful to them will actually end up serving as a promotion piece by default anyway, because you will become the authority in your field, and in your city.

In the day and age that we live in, any company who does not have a presence online is going to fall behind their competitors quite fast. Your prospective customers want to find out more about you, and they want to find out what they can learn from you.

When you help them freely with a helpful blog post on your website, you are showing them that you are the one they can go to for any issue related to what your services are. If you build an outstanding blog, your customers will follow you, trust you and continue doing business with you for a very long time.

Why you must update your Windows XP computers

If your organization is using Windows XP as its main platform for your daily functions, you will want to read this. As of April 8, 2014 Microsoft is going to stop supporting Windows XP per their support lifecycle policy which states that any of their software will only be supported for a maximum of ten (10) years from release date.

There is not anything wrong with your version of Windows XP at all, so its not that it is broken or faulty. The issue is that Microsoft feels that they can give better support to their newer versions of Windows, namely Windows 8 which came out last year.

Will Keeping Windows XP be Bad For My Organization?

It is highly recommended that for any organization using the Office XP software to start making the full migration to a newer operating system such as Windows 8 as soon as possible. The most major concern for any business is going to be the security risks involved with running the outdated operating system.

What makes operations systems such as Windows XP so popular is their security and compliance with other new technologies that come out on a daily basis. However, once the security updates are no longer taking place there are bound to be many new holes in which unscrupulous individuals can hack into the system to cause harm.

In addition, as the years progress it becomes more evident that software vendors will release new products that will be compatible with older versions of Microsoft Windows, such as Windows XP. With computer technology evolving each and every day towards the future, it simply does not make much sense to keep using old products that are not current.

Microsoft estimates per their customer feedback that a full migration may take anywhere from 1 & 1/2 years up to 3 & 1/2 years to fully implement. This means that your migration is best handled by professionals who understand how important it is for the technical side of your business to run smoothly.

At Rezitech we will work with you to determine what the best course of action is for your and your organization so that we can start the process of getting you up-to-date with the newest version of Windows that will benefit your business the most.

To find out how you can get started in finding a solution that will be a great fit for your business, contact us and let us put together a custom plan of attack so that your business does not miss a beat as you step into the future of business computing.

Does My Business Need Network Security Solutions?

In today’s business environment, there are constant threats to the security of your sensitive files and information. If you are not sure if your business needs network security solutions or not, the answer is that you do!

Often times the biggest threat does not come from some evil hacker sitting alone in his basement looking to put you out of business though. It comes very innocently from your own employees as well.

It is essential to make sure that you have systems and practices in place to ensure that any person on your network is fully authorized to be viewing any files, folders and data so that there is no chance of information getting into the wrong hands.

But whether or not you are trying to keep your information safe from your employees or those unscrupulous hackers determined to cause havoc in the world, your company will greatly benefit from network security solutions.

How Can I Keep My Network Secure?

User Verification:

The first line of defense in keeping your data as safe as possible it to ensure that any person who is in your networks has the proper credentials to be there, and at the proper level for their status in the company.

You can use authentication to ensure that payroll or inventory information does not wind up in the wrong hands, or is not seen by someone who simply has no good reason to view it.

Firewalls:

It is commonplace these days for employees to venture out on the internet during their break or lunch hours. While this may or may not be something you condone, it is important to make sure that dangerous sites are not visited during work hours.

For pure productivity, many business owners are finding that blocking popular websites such as Facebook and YouTube ensure that their employees do not even have the chance to ignore their workload.

Spyware:

Many times harmful spyware may be installed on your company network without anyone noticing. An innocent visit to any one of millions of infected websites can cause the spyware to be installed in the background and run 24 hours a day, watching your operations.

Finding the perfect solution for your networks security is important to the integrity of your business. To find out more about how our professionals can keep your network safe contact us and let us design a solution for you.

How Does VoIP Save Costs?

It is ever important for today’s business owner to learn how to increase productivity, while cutting costs. Surprisingly, many business owners never stop to look at their communications costs when looking to streamline their business.

By utilizing the newest technologies such as VoIP or Voice over Internet Protocol, you can rest assured that you are using the latest features for your communications needs, at a reduced cost to you. In case you are not aware of exactly what VoIP is, it is simply a way of making telephone calls over an internet connection instead of traditional telephone lines.

But simply saving money is not everything. You also want to be sure you have the latest technology to help you run your business smoothly, and that is where VoIP communications comes in.

How Does VoIP Save Me Money?

Since VoIP uses your company’s existing broadband internet connection the installation fees are substantially less than a traditional land-line business installation. There is no need for dedicated lines, as all communications will be using the same internet connection for ease of use.

Monthly service fees are also substantially less than traditional phone solutions, cheaper call rates and lower monthly line rentals are also standard when choosing VoIP communications as opposed to a typical old phone company install.

If you use any advanced features such as CallerID or conferencing, you will also save money when utilizing these options. In a traditional land-line business setting, you would typically pay additional fees for what are basically standard options such as Caller ID or conference calling.

With VoIP these features are often times part of your custom package and will carry no additional costs to you. Costs will depend on your current set-up and situation however, so the best way to find out how much you will save is by contacting Rezitech so that we can work with you for your customized solution.

VoIP is a cost effective and user friendly way to ensure that your business moves forward in today’s marketplace using the latest in communications technologies. Please contact us today to find out if our VoIP solutions are right for your business, and move your communications into the future.

If You Are Using Break-Fix Services You May Be in For Trouble

If you have been considering whether or not break fix services are the best option for your business compared to managed I.T. services you are not alone. Each day countless business owners arrive at work to prepare for the events of the day only to find that their I.T. infrastructure is not working properly.

If you are currently using break-fix as part of your operations, then there are a few things that may help you steer more towards a proacitve approach to your system functions.

Many business owners believe that it is more cost effective to emply a break-fix system because it means they do not have to spend a monthly budget on their information recovery and protection efforts. The downside to that though is that when there is a problem, there is no one around to help.

What Can Go Wrong if I am Using Break Fix Strategies?

The answer is anything. Whether your email server breaks down, or you have corrupt files preventing you from getting any work done, it can be a huge problem. Not only do you now have to stop everything you are doing to deal with it, but you now have to find a professional to fix your the problem for you.

Not to mention that if the I.T. professionals that you call happen to be busy with their other clients or on another call you may be waiting a long time for any results. And when they are able to help you, you can bet that you will be paying substantially more than you want to.

What Could I Gain By Managed I.T. Services Instead?

If you are using our managed services, you are already way ahead of the game. Our function within your business is to ensure that these types of problems do not arise in the first place, and that when they do you can rest assured that you have qualified professionals on the job to handle the situation.

We will work with you to provide the I.T. solutions you need so that you can focus on running your business, instead of worrying about it constantly. Loss of production and services can be a nightmare for any business, and our job is to prevent that from happening.

If you have been using the break-fix strategy and believe it is time for a change to better your business, get your free network assessment today and let us handle your technology needs.

 

 

 

 

 

What Is VoIP and How Can Your Business Benefit From It?

Are you considering switching your communications to VoIP? If your business is utilizing traditional telephone services you may be surprised to find out that you could be spending more money, for less features! VoIP or Voice over Internet Protocol is steadily becoming the go to communications solution for business owners who are looking to maximize technology, while still keeping things simple to use.

In recent years, VoIP technology has improved greatly, and with it the ways that a business can grow with it. VoIP is a dependable service which we make easy to use for our customers.

But we understand that many businesses may not have the most up to date information on VoIP and its many uses. So what are some of the main benefits that you can take advantage of when deciding whether or not to ditch the telephone company for a more advanced communications approach?

Benefits of Voice over Internet Protocol (VoIP)

No Need For Extra Lines:

All voice channels are broadcast over one internet connection. Using a traditional telephone service means that you need to have dedicated lines from the telephone company, at an increased cost of course.

Popular Features Included:

Features such as call-waiting, Caller ID and conferencing are usually upgrades from the telephone company. In many instances, some of these features will be part of your personalized communications solution that we will design for you.

Expand With Ease:

If you are looking to expand your business with the telephone company, you will have to invest in additional services and hardware. There is not question that this can become quite costly. With VoIP all you need to do in most cases is to add more bandwidth and you are ready to expand.

Cost Savings:

Traditional telephone services can cost substantially more than a VoIP based communications solution in most cases. Because of the ease of install and maintenance, you will save significantly on your monthly service fees by using our VoIP solutions.

Convenience:

With our VoIP solutions you will be able to receive calls on your laptop, or forward them to your mobile phone in an instant. No more having to run to the nearest land line means increased productivity for you and your employees.

Part-Time Help Desk Superhero

Rezitech is scouring Southern California for a part-time Help Desk Superhero to provide ridiculously good service to our customers. In this role, you’ll be obsessed with making our customers love us, solving problems and keeping lines of communication open. We want our customers to say, “Wow” after every interaction they have with our staff. As the primary customer contact, your biggest responsibility will be bringing the “Wow” to our customers with excellent communication skills, some technical know-how and your desire to go the extra mile to make someone’s day.

Here are some things you’ll do as our Help Desk Superhero:

  • Gather information on customer issues via phone and email
  • Troubleshoot basic technical issues over the phone or by logging in remotely to their computers
  • Escalate serious technical issues to engineering staff by relaying information from customer to help diagnose the problem
  • Manage our ticketing system and communicate the status of issues to customers including resolutions and additional information gathering
  • Handle customer inquiries with care, going the extra mile for our customers every time
  • We can teach you the technical side of our business, but we can’t teach you to love working with customers. Our ideal candidate has at least 1 year of experience working in a helpdesk environment, familiarity with Windows and MacOS and a service-driven personality.

You might fit in our role if some of the following are true:

  • You measure your success for the day by whether you’ve made people ridiculously happy or insanely happy
  • People have ever looked at you suspiciously because you’re a little too excited to be at work for this time of day
  • You’ve ever worn a superhero outfit under your clothes, just in case you find the right opportunity
  • You end interactions with customers with, “Is there anything else I can do to help” because you’re genuinely interested
  • You’ve ever called back a client or customer just to be sure that everything went okay, even though you were pretty sure it was
  • You can have a conversation about a computer problem with a hardware engineer and your grandmother and have it make sense to both of them

Who are we?

Rezitech is a leader in the computer consulting and office IT management industry. Customers choose Rezitech because of our technical expertise, but also our excellence in service. Our team loves working at Rezitech because of never-ending learning opportunities, professional growth and a fabulous environment. This is a great opportunity to get in on the ground floor of a small, growing company of talent professionals that have big things ahead.

What now?

  1. Call – Leave us a message on our job hotline voicemail at 877-214-6391.
  2. Apply!

What Are Managed Services? – How Can Your Business Benefit From Them

Many businesses today see the value in protecting their business. There are a variety of ways in which a business owner can keep information safe and secure so that their company can flourish. One of those ways is by employing managed I.T. services.

Many business owners believe that only large corporations require the use of managed services for their technology infrastructure. The fact is, that any business running a computer system and keeping their delicate files on servers can benefit from professionally managed services.

When Should I Invest in Managed I.T. Services?

The best time for a company to make use of I.T. professionals to manage their information is when there is not any problems present. Having to go through a crash and then employing the services of a professional to fix the problem will not be the best use of time and money.

The cost of your entire computer system going on the blink right in the middle of your day-to-day operations is significantly more than the cost of being proactive about the situation. Routine maintenance costs are much easier to handle than emergency repair costs for any business!

What Are Some Benefits of Managed I.T. Services?

When shopping for I.T. solutions it is important to look at the big picture to see what kinds of things your company will benefit from the most. The benefits will vary depending on the size of your company and your goals, but a good starting point would be to look at some universal benefits of our service.

  • Asset Protection
  • Cost Savings
  • Problem prevention
  • Problem resolution
  • Overall I.T. management for overall smooth operations
  • Boost productivity
  • Spend more time growing your business, instead of worrying about it

Our qualified professionals can work with you to determine what your specific needs are, so that we can offer you the best solution for your money. You will rest easy knowing that your sensitive data and operational structure is in the hands of people who are here to make sure that you can work on your business.

If you are ready to learn more about how we can help you get your I.T. needs on track, get your free assessment and let us do the worrying for you.