Well, folks, it’s official!

Immediately following Karl Palachuk’s Pre-Day seminar (pre-day for Autotask CommunITy Live), join me for dinner and some great hands-on Autotask fun:  “Learn from a Pro: Pumping up the Auto in Autotask”

Date: April 17, 2010
Time: 6:00 PM to 8:30 PM
Includes Dinner!

Except From Karl’s blog… (Link):

Register for the Travis Austin Dinner and Autotask Super-User Seminar for only $29! Register Now.

When Autotask expert Travis Austin isn’t answering questions on the Autotask CommunITy website, he’s either developing innovative Autotask-centric integrations, or he’s flying around the country to consult with other Autotask customers to help fine tune their use of the Autotask platform.
Watch and learn as Travis shares a number of tips, tricks, and best practices which will surely supercharge the power of Autotask within your own company. He’ll cover basic Service Desk configuration, share some awesome workflow ideas, and describe ways which Autotask talks to third party products and platforms to save you time and increase your effectiveness as an IT service provider.

Topics

• Service Desk Configuration.
  How to use Queues, Statuses, Priorities,  and Issue Types to best manage the ticket lifecycle.
• Workflow Rules.
  Define and develop a few integral workflow rules to automate ticket flow and score points with customers.
• Ticketing Integrations.
  Learn how third party products can integrate with Autotask to automate ticket generation, modification, and escalation.
• Billing Integrations.
  Learn how to automate parts of billing, contract adjustments, and marketing strategies.

Register now for this GREAT event!

Add the Travis Austin Dinner and Autotask Super-User Seminar for only $29! Register Now.

Sign up now for Travis’ Seminar . . . Get dinner and amazing information on top of Karl’s all-day seminar!

The best deal in the SMB Space!

Register for the Travis Austin Dinner and Autotask Super-User Seminar for only $29! Register Now.